Shipping Policy
SHIPPING INFORMATION
How long will delivery take?
Orders are typically delivered within 3–10 business days in the United States and 7–30 business days for international destinations, depending on the carrier and location.
Can I track my order?
Yes. Once your order has been shipped, a tracking number will be sent to your email address.
How do I add a gift receipt to an order?
You may include a gift note during checkout when the option is available. Pricing information will not be displayed on gift receipts.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- During periods of high order volume, processing times may be extended. Customers will be notified of any significant delays.
Estimated Delivery Times
Delivery times are estimates and may vary based on location and carrier performance.
Region | Estimated Delivery Time |
|---|---|
United States | 3–10 Business Days |
Canada | 5–12 Business Days |
Latin America | 7–20 Business Days |
Europe | 7–15 Business Days |
Other International Locations | 10–30 Business Days |
Order Tracking
Once an order has been shipped:
- Customers will receive a tracking number via email.
- Tracking information may take 24–72 hours to become active.
Customer Address Responsibility
Customers are responsible for providing accurate and complete shipping information.
Guerith is not responsible for:
- Incorrect addresses
- Incomplete addresses
- Delivery failures caused by inaccurate customer information
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Damaged Packages
If an item arrives damaged:
- Take clear photos of the product and packaging.
- Contact our customer support team within 48 hours of delivery.
- We will review the claim and, when appropriate, provide a replacement, refund, or other resolution.
Marketplace Seller Responsibility
For products sold by independent sellers on the Guerith Marketplace:
- Sellers are responsible for packaging and shipping their products.
- Delivery times may vary by seller.
- Guerith monitors service quality but is not the shipping carrier.
Shipping Delays
Guerith is not liable for shipping delays caused by circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- Government actions
- Force majeure events
What if my package is damaged?
Please contact our support team within 48 hours of receiving the package and provide photos of the item and packaging.
Do I have to pay customs duties and taxes?
International customers may be responsible for customs duties, VAT, or import taxes required by their country.
How long do I have to return an order?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
What happens after I place an order?
Once your order is placed, you will receive a confirmation email. After processing, you will receive a shipping confirmation with tracking information.
Do you ship internationally?
Yes. Guerith ships to multiple countries worldwide. Shipping availability may vary depending on the destination.
How long do I have to return an order?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Shipping Destinations
Guerith ships to customers in:
- United States
- Canada
- Dominican Republic
- Europe
- Latin America
- Other countries where shipping services are available
Shipping availability may vary depending on the product, seller, or destination.
Shipping Fees
Shipping costs are calculated based on:
- Product weight
- Package dimensions
- Delivery destination
- Selected shipping method
Shipping charges are displayed during checkout before payment is completed.
Free Shipping
Guerith may offer free shipping promotions on selected products or during special campaigns.
Eligibility requirements will be clearly displayed on the website.
Customs Duties and Taxes
For international shipments:
- Customers are responsible for any customs duties, import taxes, VAT, or government fees imposed by their country.
- Guerith is not responsible for these additional charges.
Lost or Stolen Packages
If tracking information confirms that a package has been delivered:
- Guerith is not responsible for lost or stolen packages after delivery.
- Customers should contact the shipping carrier or local authorities for assistance.
If tracking does not show successful delivery:
- Customers must contact us within 7 days of the estimated delivery date.
- We will work with the carrier to investigate the issue.
Undeliverable Orders
Orders may become undeliverable due to:
- Legal restrictions
- Natural disasters
- Carrier limitations
- Security concerns
- Customs issues
In such cases, Guerith reserves the right to:
- Cancel the order
- Issue a refund
- Offer an alternative solution
What should I do if my package is lost?
If your tracking information has not been updated or your package has not arrived within the estimated timeframe, contact our support team for assistance.
How long do I have to return an order?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
How long do I have to return an order?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Contact Information
For shipping-related questions, please contact:
Guerith Customer Support
Guerith reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on the website and become effective immediately upon publication.
