Return & Refund FAQ
What is your return policy?
Customers may return eligible items within 30 days of delivery. Returned items must be unused, in their original condition, and in the original packaging.
Which items cannot be returned?
The following items are generally non-returnable:
- Personalized or custom-made products
- Digital products
- Gift cards
- Perishable goods
- Intimate or sanitary products
How do I start a return?
To initiate a return, contact our customer support team with your order number and reason for the return. Return instructions will be provided by email.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, Guerith or the seller may cover the return shipping cost. For other returns, the customer is responsible for return shipping fees.
How long do I have to return an item?
Returns must be requested within 30 days from the date of delivery.
When will I receive my refund?
Once the returned item is received and inspected, refunds are usually processed within 5–10 business days to the original payment method.
Can I exchange an item?
Yes, exchanges may be available for eligible products. Contact customer support to verify availability.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
What if I receive the wrong item?
If you receive an incorrect item, contact us immediately. We will arrange a replacement or refund at no additional cost.
Can I cancel my order?
Orders may be canceled before they are shipped. Once an order has been shipped, it must follow the standard return process.
Are shipping fees refundable?
Original shipping fees are generally non-refundable unless the return is due to an error by Guerith or the seller.
How do marketplace seller returns work?
Products sold by independent sellers on the Guerith Marketplace may have specific return requirements. Customers should review the seller’s return policy before purchasing.
How can I contact customer support?
For assistance with returns and refunds, contact:
